Quality assurance of student counselling and career guidance
The purpose of this procedure is to ensure that student counselling and career guidance provides students with the best possible assistance. The quality of this work is evaluated regularly and systematically, and the work of the Faculty of Social Sciences is continuously adjusted.
The Faculty of Social Sciences ensures the quality of student counselling and career guidance by:
- only employing properly trained counsellors
- drawing up concise programme-specific action plans for priority areas that take into account the University’s counselling strategy
- conducting a systematic evaluation of all joint activities in the student counselling and career guidance area
- monitoring all enquiries and reflecting demand in the availability of student counselling and areas of competence
- focusing on the quality of the counselling in specific key areas
- maintaining an overview of the allocation of resources to the various different counselling units, and subsequently evaluating whether the resources are sufficient for the work involved.
The faculty standards for the six parameters and the systematic collation of statistics are described below.
1. Programme level:
All academic counsellors in the Faculty of Social Sciences must have passed the diploma programme in counselling or have started AEU’s counsellor programme within the first three years of employment. The department administrators are responsible for ensuring that the academic counsellors have the necessary qualifications. All student counsellors must take the next basic course and enrol on at least one continuing education programme per year, as agreed with the head of the counselling service. An annual report is drawn up on the level of education of all new employees.
2. Action plans:
Action plans are drawn up to implement The University's strategy for student counseling and career guidance. The main topics in the action plan are the main topics found in The University's guidance strategy as well as 1-2 topics that are in foucs on the local guidance area at the relevant time. The action plan is prepared in order that it corresponds with the University's supervision strategy; i.e. every other year. The action plan is prepared by the day-to-day manager of the guidance unit and includes input from the various guidance units at the faculty. The action plans are approved by the dean.
3. Evaluation and studies:
Systematic evaluations are conducted of all collective events. Trends in enquiries are identified based on the records collated by the student counselling service. The counselling units are responsible for conducting the evaluations. The day-to-day managers of the counselling units are responsible for following up on the evaluations and reporting back on the results every three years.
4. Recording enquiries:
The counsellors keep an annual record of all enquiries to student counselling services. The record details the nature of each enquiry (i.e. in writing, by telephone or in person) as well as the main topics raised. Every year, before the end of February, the trends are analysed and used to plan the training for student counsellors.
5. SLA (Service Level Agreement):
Students can expect high-quality guidance on:
- Study planning and an overview of options
- Rules, possible exemptions, Special Education Support and disability
- Exam complaints, appeals, etc.
- Doubts about subject choice, and switching to a different study programme
- Possible career choices.
New student counsellors should be introduced to these areas in particular during their training. This can take the form of peer training or workshops. The day-to-day manager of the counselling unit is responsible for ensuring that this happens.
6. Student/counsellor ratio:
Each year, the student/counsellor ratio is calculated, based on the number of FTEs and the number of enquiries to academic study counselling. The counselling units submit their reports by the end of February. The report is based on FTEs in the period 1 September to 31 August. The day-to-day manager of the units is responsible for ensuring that these figures are calculated in January each year.
The associate dean for education is responsible for the Project and Career Guidance service at the Faculty of Social Sciences. The supporting administrative unit is the Study and Examinations Office.
The following are responsible for ensuring proper follow-up on the procedure for student counselling and career guidance:
- Anthropology: Akademic Student counsellor at Anthropology
- Psychology: Head of Studies at Psychology
- Sociology: Programme co-ordinator at Sociology
- Political Science: Programme co-ordinator at Political Science
- Economics: Programme co-ordinator at Economics
- Global Development: Programme co-ordinator at Global Development
- Project and Career Guidance: Associate dean for education
The above-named are responsible for ensuring that the guidance units can provide the information necessary for structured reporting on study and career counselling in Social Sciences.
Every three years (2017, 2020, etc.), the faculty submits a report to rector on its work with student counselling and career guidance. The reports form part of the faculty’s annual reporting on the quality-assurance system. See Guidelines for faculty reports to University management on quality assurance. The dean approves the faculty’s annual report on student counselling and career guidance before sending it to rector.
A final in-house report on the degree of compliance with the standards is presented to the dean in January. The Faculty of Social Sciences reports collectively on behalf of all guidance units. The report is prepared by the day-to-day manager of the guidance unit.